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Dr. Sulaiman Al Habib Hospital, As-Suwaidi defines quality as comprehensive approach at all levels of care and services. We ensure that there is standardized process for selection, implementation and monitoring of hospital wide and department wide quality indicators and performance improvement project as required by national laws, regulations, and national and international healthcare standard. Moreover, we also ensure performance measurement and improvements are consistent with the hospital Strategic, Operational, Quality Improvement, Patient Safety, and risk Management Plans.
We measure Quality Indicators under the following category:
It is in a manner that resources and organizations are integrated to deliver healthcare services. Few Examples of Structure Indicators that we monitor:
1- Surgical Volume:
2- Availability of Emergency Medication rate (In percentage):
It is in a manner that we evaluate and assess to see if the specific process has been followed as per our pre-defined policies and procedures to ensure that care and services is provided in a timely and effective manner.
Few Examples of Process Indicators that we monitor:
1- Restricted antibiotic compliance rate (In percentage):
2- VTE Risk Assessment Upon Admission Compliance Rate (In Percentage):
3- Blood Transfusion Reaction Rate (In Percentage):
Outcome measures are results-oriented measures. It is the result of good quality or poor quality of care and services.
Few Examples of Outcome Indicators that we monitor:
1- Readmission within 30 Days of Discharge (In Percentage):
2- Hand Hygiene Compliance Rate (In Percentage):
3- Waste Management Compliance Rate (In Percentage):
The hospital understanding of patient experience is a significant step in providing patient centered care. It is not just about ensuring patient happiness during the care but ensuring comprehensive assessment of patient journey through the care process and ensuring safe, timely, effective, efficient efficacy and patient centered care are met.
We also assess our quality of care and services by asking and taking valuable feedback from our patients about their experiences at Dr. Sulaiman Al Habib Hospital, As-Suwaidi.
Few Examples of Patient Experience Indicators that we monitor:
1- Patient satisfaction rate (Inpatient):
Benchmarked with Mayo Clinic Arizona: 92%
2- Patient satisfaction rate (Outpatient):
Benchmarked with Mayo Clinic Arizona: 82%